The definition of a perfect order is one which meets all of the following criteria: * Delivered complete, with all items on the order in the quantity requested * Delivered on time to customer's request date, using the customer's definition of on-time delivery * Delivered with complete and accurate documentation supporting the order including packing slips, bills of lading and invoices * Delivered in perfect condition with the correct configuration, customer ready, without damage, and faultlessly installed (as applicable)